Terms of Service

1. Eligibility and accounts

You must be at least 18 years old to use the Service. If you are between 18 and 20 years old you confirm that you have the consent of a parent or legal guardian where Thai law requires it. The Service is intended for users located in Thailand; we may restrict access from other countries.

You are responsible for your account and for everything that happens under it. Keep your password and device secure, give us accurate information, and keep it up to date. You may hold only one personal account, and you may not sell, transfer or share it.

To sell on Pramoon, or to bid above certain limits, we may ask you to verify your identity, for example with a Thai national ID card, passport, bank account or PromptPay details. We may refuse, suspend or close any account at our discretion, including where we suspect fraud, under-age use, or a breach of these Terms.

2. Pramoon is a marketplace

Pramoon provides the venue and technology that connect buyers and sellers. Unless an item is clearly marked as sold by Pramoon, the sales contract for every item is between the buyer and the seller, and Pramoon is not a party to it. We do not own, inspect, store or ship items listed by sellers, and we do not guarantee their quality, authenticity, legality or availability.

We may, but are not obliged to, review listings, live streams and user content, and we may remove any content or cancel any listing, auction or order that we believe breaches these Terms, our community guidelines or the law.

3. Live auctions and bidding

Sellers may run auctions during live streams. Each auction has a starting price and a countdown timer. Placing a bid is a binding offer to buy the item at that price. If you are the highest bidder when the timer ends, you have purchased the item and must pay for it.

• Bids cannot be retracted. Make sure you want the item at the amount you bid before you tap.
• Sellers may set a reserve price. If the reserve is not met, the seller is not obliged to sell.
• The timer may extend by a few seconds when a bid is placed close to the end ("sudden death"), so that everyone has a fair chance to respond.
• Sellers may offer "Buy now", giveaways, pre-bidding and other formats, each subject to the rules shown in the app at the time.
• If a bid is placed in error because of a technical fault on our side, we may cancel the auction at our discretion.

You may not bid on your own items, use multiple accounts or arrange with others to inflate prices ("shill bidding"), use bots or scripts to bid, or interfere with another user's ability to bid. Doing so may result in cancellation of the sale, forfeiture of any amounts owed, and permanent removal from the Service.

4. Buyer terms

When you win an auction or complete a purchase, you must pay the full amount, including any shipping fees and applicable taxes, through the payment methods available in the app. Payments are processed by licensed third-party payment providers in Thailand. We may require a payment method to be saved before you can bid, and may charge it automatically when you win.

If you fail to pay within the time stated in the app, we may cancel the order, charge your saved payment method, suspend your ability to bid, or close your account. Repeated non-payment is a serious breach of these Terms.

Prices are shown in Thai Baht (THB). Taxes such as VAT may be included in the price or added at checkout as shown. You are responsible for any duties or taxes that apply to you.

5. Seller terms

Sellers must complete identity verification before going live and must comply with all laws that apply to selling goods in Thailand, including the Consumer Protection Act, the Direct Sales and Direct Marketing Act where applicable, tax laws and product-specific regulations.

• Describe items accurately and completely, including condition, defects, authenticity and whether an item is new or pre-owned. Photos and live video must show the actual item being sold.
• Honour every completed sale. Once an auction ends with a winning bid at or above your reserve, you must sell the item to the winner at that price.
• Ship within the dispatch window shown in the app (normally 3 business days) using a trackable service, and upload the tracking number to Pramoon.
• Package items securely. You are responsible for the item until the carrier confirms delivery.
• Respond to buyer messages and Pramoon requests promptly, and cooperate with any dispute investigation.
• Do not direct buyers to complete transactions off Pramoon, share personal contact details to avoid fees, or sell anything on our prohibited list.

Sellers are responsible for issuing tax invoices or receipts where Thai law requires, and for reporting and paying their own taxes on sales.

6. Fees and payouts

Browsing, bidding and buying on Pramoon are free. Sellers pay a commission on each completed sale plus a payment processing fee. Current fee rates are published in the app and may change with reasonable notice. Fees are deducted from the sale proceeds before payout.

Payouts are made to the seller's verified Thai bank account or PromptPay after the order is confirmed delivered and any protection window has passed. We may hold, delay or offset payouts where there is an open dispute, a chargeback, suspected fraud, or amounts owed to Pramoon.

7. Shipping and delivery

Shipping fees are shown before you bid or buy and may be combined when you win multiple items from the same seller in one stream. Pramoon may offer shipping labels through partner carriers; where we do, the carrier's terms also apply.

Delivery estimates are indicative only. Neither sellers nor Pramoon are responsible for delays caused by carriers, weather, customs or events outside our reasonable control.

8. Returns, refunds and Buyer Protection

Because auction prices are set by live bidding, all sales are final and "change of mind" returns are not accepted unless the seller offers them. However, you are covered by Pramoon Buyer Protection if:

• the item never arrives;
• the item arrives damaged in a way not disclosed in the listing;
• the item is materially different from the description or what was shown on the live stream; or
• the item is counterfeit.

To make a claim you must report the problem in the app within 48 hours of the delivery confirmation (or within 14 days of the expected delivery date if the item did not arrive), keep the item and its packaging, and provide photos or video when asked. If your claim is approved we will refund you to your original payment method, and may require you to return the item to the seller using a label we provide.

Nothing in these Terms limits your rights under the Thai Consumer Protection Act or other mandatory law.

9. Prohibited items

You may not list, sell, give away or promote any of the following on Pramoon:

• Counterfeit, replica or unauthorised items, or items that infringe any trademark, copyright or other right.
• Weapons, ammunition, explosives, and weapon parts or accessories.
• Illegal drugs, drug paraphernalia, controlled substances, kratom or cannabis products restricted by Thai law, and prescription medicines.
• Alcohol, tobacco, e-cigarettes and vaping products (restricted or prohibited from online sale in Thailand).
• Protected wildlife, ivory, amulets or antiques whose sale or export is restricted by law, and human remains.
• Stolen goods, recalled products, hazardous materials, and items subject to sanctions.
• Adult content, sexual services, and any item that promotes hate, violence or discrimination.
• Lottery tickets, gambling services, currency, securities, gift cards or financial instruments, and any item used to circumvent our fees.
• Any other item we publish on our prohibited and restricted items list in the app.

10. Community rules and prohibited conduct

Pramoon is a live community. Treat everyone with respect. You may not:

• harass, threaten, defame or discriminate against anyone, or post sexual, violent or otherwise offensive content;
• spam, scam, phish or mislead other users, or impersonate any person or brand;
• use the Service to launder money, evade tax or commit any other crime;
• scrape, reverse engineer, overload or interfere with the Service, or bypass any security or access control;
• record or redistribute live streams without the seller's permission; or
• do anything that damages the reputation or operation of Pramoon.

11. Your content and live streams

You keep ownership of the photos, videos, live streams, chat messages, reviews and other content you post ("User Content"). By posting it you grant Pramoon a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, modify, publicly display and distribute that content for the purpose of operating, promoting and improving the Service, including in clips, replays and marketing. This licence ends when you delete the content, except where it has been shared with others or we need to keep it for legal reasons.

You confirm that you own or have the rights to everything you post, that it does not infringe anyone's rights, and that anyone appearing in your streams has agreed to appear. Live streams may be recorded and stored by Pramoon for safety, dispute resolution and replay features.

12. Intellectual property

The Service, including the Pramoon name, logo, software, design and all content we create, is owned by Pramoon or its licensors and protected by Thai and international intellectual property laws. We grant you a limited, revocable, non-transferable licence to use the app and website for their intended purpose. You may not copy, modify, distribute or create derivative works from any part of the Service without our written permission.

If you believe content on Pramoon infringes your intellectual property, email us at legal@pramoon.com with details of the work, the infringing listing, your contact information and a statement of good faith.

13. Third-party services

The Service relies on third parties such as payment processors, identity verification providers, shipping carriers, app stores and analytics providers. Their terms and privacy policies apply to your use of their services, and Pramoon is not responsible for their acts or omissions.

14. Suspension and termination

You may close your account at any time from the app settings or by contacting support. Outstanding orders, payments and disputes must still be completed.

We may suspend or terminate your access to all or part of the Service at any time, with or without notice, if we reasonably believe you have breached these Terms, created risk or legal exposure for Pramoon or other users, or if we stop offering the Service. Sections that by their nature should survive termination (including payments owed, licences to content already shared, disclaimers, limitation of liability, indemnity and governing law) will survive.

15. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, Pramoon disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Service will be uninterrupted, secure or error-free, that live streams will not be delayed or dropped, or that any item is as described by its seller.

16. Limitation of liability

To the maximum extent permitted by Thai law, Pramoon and its directors, employees, partners and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or goodwill, arising from or related to your use of the Service, any item bought or sold through it, or the conduct of any other user.

Our total liability to you for all claims arising out of or relating to the Service in any 12-month period will not exceed the greater of (a) the total fees you paid to Pramoon in that period, or (b) THB 3,000. These limits do not apply to liability that cannot be excluded under Thai law, including liability for wilful misconduct or gross negligence, or your rights under the Consumer Protection Act and the Unfair Contract Terms Act.

17. Indemnity

You agree to defend, indemnify and hold harmless Pramoon and its affiliates, officers, employees and agents from any claims, damages, losses and expenses (including reasonable legal fees) arising out of your User Content, your items, your use of the Service, your breach of these Terms, or your violation of any law or the rights of a third party.

18. Governing law and disputes

These Terms are governed by the laws of the Kingdom of Thailand. Any dispute that cannot be resolved informally will be submitted to the competent courts of Thailand. Consumers may also bring complaints to the Office of the Consumer Protection Board (OCPB) or use any other mandatory dispute resolution channel available under Thai law.

Before starting formal proceedings, please contact us at support@pramoon.com so that we can try to resolve the issue with you. Disputes between buyers and sellers should first be raised through the in-app resolution centre.

19. Changes to these Terms

We may update these Terms from time to time. If a change is material we will notify you in the app or by email at least 15 days before it takes effect, unless the change is required by law or is needed urgently to address fraud or security. Your continued use of the Service after the effective date means you accept the updated Terms. The date at the top of this page shows when the Terms were last changed.

20. General

These Terms, together with our Privacy Policy and any policies referenced in the app, are the entire agreement between you and Pramoon about the Service. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver of it. You may not assign these Terms; we may assign them to an affiliate or successor. Where there is a conflict between the Thai and English versions of these Terms, the Thai version prevails for users in Thailand.

21. Contact us

Questions about these Terms? Email legal@pramoon.com for legal matters or support@pramoon.com for help with your account, orders or disputes.